Salon Policy

 

ARRIVAL
1. Please arrive on time for your scheduled appointment. If you’re having lash extensions/lash lift please come with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. 

 

2. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service. 


LASH INFILL APPOINTMENTS 
3. Infills are advised to be booked by 3 weeks and are available in timed slots for each different set. Anything over 3 weeks is a full set - even though you may still have loads of lashes left! This is because by this point, the extensions will have grown too far along the natural lash, and need to be removed for lash health.

4. If you have less than 50% of your lash extensions left at your appointment or 3 weeks has past, you can either choose to continue with the infill appointment and as many extensions will be applied within the time frame or upgrade to a full set if I have the availability to extend your appointment. 

5. If you have an infill booked, and know that you don't have 50% of lashes left, PLEASE let me know in advance.

LASH AFTERCARE POLICY
6. As mentioned before, aftercare is key to long lasting lashes.If I have offered you an aftercare kit and you have declined, it is up to you to go and source your own. If you come back with retention problems after not purchasing an aftercare kit, this is out of my control. Please do everything you can to look after your lashes.


PREGNANCY AND MEDICAL HISTORY 
7. If you are pregnant or recently had surgery, please seek your doctor's approval


SICKNESS AND FAMILY EMERGENCIES 
8. If you, or another person in your household, has an infectious or contagious illness, please contact me as soon as possible to reschedule your appointment for a later date. 

9. Please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. 

10. A one-time allowance of last-minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no-show policy is in effect.

CANCELLATION AND NO SHOW 
11. A minimum of 24 hours’ notice is required to reschedule/cancel a booked appointment without penalty. 
* Clients cancelling with less than 24 hours notice are required to pay 100% for any appointment that are reserved in order to continue to book other services with us.

12. This is to protect your time that is set aside especially for you, as well as to protect my time which books up quickly. In turn, I promise to keep appointments on time, give you my full and undivided attention and of course, the best treatment possible! 

13. As a courtesy, appointment reminders are sent out 24 hours before your appointment, either by text, email or both.
 

14. NO SHOW: If you choose to not turn up to your appointment, without letting  me know, you will still be expected to pay for your appointment in full. If this is not done, you unfortunately won't be booked in again. If you can no longer make your appointment, please always let me know, no matter how last minute it is - if I know, there's a chance I can fill the spot.


GUEST AND CHILD POLICY
15. I am unable to have any additional guest or children attend an appointment.  

OTHER LASH ARTISTS WORK
16. New clients - If you currently have eyelash extensions on from another lash artist, your extensions will need to be removed and a new full set will be applied. 

REFUND POLICY
17. You are paying for artist time, product and other expenses used to provide you with a service. *No refunds will be given for any reason on services or products. 

18. If you are unhappy with a service, you may contact me within 48 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30-minute express touch up if it is at the fault of application or product. 

19. Any concerns addressed after 48 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

20. Any issues with your treatment should be reported within 48 hours and a complimentary 30 minute appointment will be given to address any issues.  

​

​